Cancellation policy

Some items in our store may be offered to you as a a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We will collect a partial deposit of 30% at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled and you have approved the items that shipped , then you can't cancel the order. Cancellation will forfeit your 30% partial deposit. Partial refunds of deposits are subject to our approval. See our returns policy for more details on returns and refunds.

 
Try before you buy (NOT AVAILABLE AT THE MOMENT)

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.